Privacy Policy

Welcome to Mod Pizza (hereinafter referred to as "we," "us," "our," or "the Company"). We operate the website modpizza-eat.digital and provide food-related services to our valued customers across the United States. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains in detail how we collect, use, store, share, and protect information about you when you visit our website, place an order, or otherwise interact with our services.

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately. By accessing or using modpizza-eat.digital, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all users of our website, mobile applications, and any related services we provide.

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at any time using the contact information provided at the end of this document.

1. Who We Are

Mod Pizza is a food service business operating in the United States. Our contact details are as follows:

As a company operating in the United States and serving customers across various states, we comply with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and all other applicable state and federal data protection regulations.

2. Information We Collect

We collect various types of information depending on how you interact with our website and services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us, we may collect the following categories of personal information:

• Identification Data: Your full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, and mailing address (including billing and delivery addresses).
• Account Credentials: Passwords and other security information used to authenticate your account.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial data necessary to process transactions. Note that full payment card data is processed by our PCI-DSS compliant payment processors and is not stored on our servers.
• Order Details: Food preferences, dietary restrictions, special instructions, and order history.
• Communications: Records of correspondence, feedback, complaints, and customer service interactions.
• Survey Responses: Optional information you provide when participating in surveys, contests, or promotional activities.

2.2 Information Collected Automatically

When you visit our website modpizza-eat.digital, we automatically collect certain technical and usage data through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, and mobile network information.
• Log Data: Internet Protocol (IP) address, browser type, referring/exit pages, pages viewed, time and date of visit, time spent on pages, and clickstream data.
• Usage Data: Information about how you use our website and services, including the features you use, the links you click, and the content you view.
• Location Data: General geographic location inferred from your IP address, or more precise location data if you grant us permission through your device settings.
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 of this policy for more details on our use of cookies.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our services, we may receive profile information such as your name, profile picture, and email address.
• Business Partners: Information from our business partners, delivery platforms, or referral sources who provide services in connection with our food offerings.
• Analytics Providers: Aggregated and anonymized data from analytics companies to help us understand how users interact with our website.
• Advertising Partners: Information about your interests and online behaviors from advertising networks to help us serve you more relevant advertisements.
• Publicly Available Sources: Information that is publicly available, such as data from public records or social media profiles.

3. How We Use Your Information

We use the information we collect for a variety of purposes related to the operation of our business and the delivery of our food services. The specific purposes include:

3.1 Service Provision

• To process and fulfill your food orders, including managing payments and coordinating delivery or pickup.
• To create and manage your user account.
• To communicate with you about your orders, including sending order confirmations, receipts, and delivery updates.
• To respond to your inquiries, complaints, or customer service requests.
• To provide technical support and resolve any issues you encounter.

3.2 Business Operations and Improvement

• To analyze usage patterns and trends to improve our website, menu, and overall service quality.
• To conduct internal research and development to enhance our products and services.
• To monitor and protect the security and integrity of our systems and data.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To maintain accurate business records and fulfill administrative functions.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, special offers, and information about new menu items or services, where you have consented or where we have a legitimate business interest.
• To personalize your experience on our website by showing you content, offers, and advertisements relevant to your interests and order history.
• To conduct surveys, contests, and promotions you choose to participate in.
• To measure the effectiveness of our marketing campaigns and advertising efforts.

3.4 Legal Compliance and Safety

• To comply with applicable federal and state laws and regulations.
• To respond to lawful requests from government authorities or law enforcement agencies.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Mod Pizza, our customers, and the public.

4. Legal Basis for Processing (Applicable Where Required)

Although the United States does not have a single comprehensive federal privacy law in the same way as the European Union's GDPR, we recognize that various state laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), require us to disclose the purposes for which we collect and process personal information. We process your personal information under the following justifications:

• Performance of a Contract: Processing necessary to fulfill your food orders and provide the services you have requested.
• Consent: Where you have given us express permission to use your data for specific purposes, such as receiving marketing communications.
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and improving our services, provided these interests do not override your fundamental rights.
• Legal Obligation: Processing required to comply with applicable federal, state, and local laws and regulations.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers who assist us in operating our business and providing our services. These providers may access your personal information only to the extent necessary to perform their functions on our behalf and are contractually obligated to protect your information. Our service providers include:

• Payment Processors: Companies that handle payment card transactions securely and in compliance with PCI-DSS standards.
• Delivery Partners: Third-party delivery services that help us fulfill your food orders.
• Cloud and IT Services: Providers that host our website, databases, and other IT infrastructure.
• Analytics Providers: Companies such as Google Analytics that help us understand website traffic and usage patterns.
• Email and Communications Providers: Services that help us send transactional and marketing emails.
• Customer Support Tools: Platforms that facilitate our customer service operations.
• Advertising Networks: Partners that help us deliver targeted advertising campaigns.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal information as required by applicable law.

5.3 Legal Requirements and Safety

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful request from government authorities.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights, property, or safety of Mod Pizza, our customers, employees, or the public.
• Prevent or investigate possible wrongdoing in connection with our services.

5.4 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

5.5 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

6. Data Security Measures

Protecting your personal information is a top priority for Mod Pizza. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Servers: Our servers are housed in secure, access-controlled data centers with industry-standard security protocols.
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and other technical controls to prevent unauthorized access to our systems.
• Access Controls: We restrict access to personal information to authorized employees and contractors who have a legitimate business need to access it.

6.2 Administrative Safeguards

• Employee Training: Our employees are trained on data privacy and security best practices.
• Privacy by Design: We incorporate data privacy considerations into the design and development of our systems and processes.
• Vendor Agreements: Our third-party service providers are contractually required to implement appropriate security measures to protect your information.

6.3 Incident Response

In the event of a data breach or security incident, we have procedures in place to promptly identify, contain, and mitigate the impact. We will notify affected users and relevant authorities as required by applicable law, including the FTC and applicable state breach notification laws.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories and specific pieces of personal information, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising. You may exercise this right by clicking "Do Not Sell or Share My Personal Information" on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to the purposes allowed by the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny goods or services, charge different prices, or provide a different level of service based on your exercise of these rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format.

7.2 Rights for Residents of Other States

Residents of other states with comprehensive privacy laws, including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and Texas (TDPSA), may also have certain rights with respect to their personal information, such as rights to access, correct, delete, and opt-out of certain processing activities. We are committed to honoring your rights under all applicable state privacy laws. Please contact us to exercise any applicable rights.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Email: [email protected]
• Website: modpizza-eat.digital

To protect your privacy and security, we may need to verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days as required by the CCPA/CPRA. If we require additional time, we will notify you within the initial 45-day period and may extend the response period by an additional 45 days.

You may designate an authorized agent to make a request on your behalf. The authorized agent must provide written proof of authorization or a power of attorney, and we may require you to verify your own identity directly with us.

8. Cookie Policy Overview

Our website modpizza-eat.digital uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies help us remember your preferences, keep you logged in, and understand how you use our website.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can manage your cookie preferences through your browser settings or through the cookie consent banner displayed when you first visit our website. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about our cookie practices, please refer to our full Cookie Policy available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the nature of the information and the purposes for which it was collected.

After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. We may retain de-identified or aggregated data indefinitely for research, analytics, and business planning purposes.

10. Children's Privacy

Mod Pizza is committed to protecting the privacy of minors. Our website and online services are not directed to, and we do not knowingly collect personal information from, children under the age of 18. Our food ordering services require users to be at least 18 years old to create an account and place orders.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt action to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect, use, or disclose personal information from children under the age of 13. If we discover that we have inadvertently collected information from a child under 13, we will delete that information as quickly as possible.

11. International Data Transfers

Mod Pizza is a United States-based company and processes personal information primarily within the United States. Our servers and data centers are located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

If we transfer personal information internationally to our service providers or business partners located in other countries, we take appropriate safeguards to ensure that your information is protected in accordance with applicable law. These safeguards may include:

• Entering into data processing agreements with our service providers that include appropriate data protection clauses.
• Ensuring that any international transfers comply with applicable U.S. privacy laws and regulations.
• Working only with service providers that maintain appropriate data security standards.

By using our website and services, you consent to the transfer of your personal information to the United States and acknowledge that U.S. privacy laws may differ from those in your home country.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Mod Pizza. This Privacy Policy does not apply to those third-party services. We strongly encourage you to review the privacy policies of any third-party websites or services you visit. We have no control over, and assume no responsibility for, the content, privacy practices, or security of third-party websites or services.

Examples of third-party services accessible through our website may include social media platforms, third-party payment processors, delivery partner platforms, and advertising networks. Your use of these third-party services is governed by their respective terms of service and privacy policies.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals from browsers. We continue to monitor developments in DNT standards and may update our practices accordingly.

California residents may also utilize the Global Privacy Control (GPC) signal as an opt-out mechanism for the sale or sharing of personal information under the CPRA. If your browser transmits a GPC signal, we will honor it as an opt-out of sale or sharing of personal information.

14. Marketing Communications and Opt-Out

With your consent, or where we have a legitimate interest in promoting our food services, we may send you marketing communications such as promotional emails, special offers, newsletters, and information about new menu items. You have the right to opt-out of receiving marketing communications from us at any time.

To opt-out of marketing communications, you may:

• Click the "Unsubscribe" link included in any marketing email you receive from us.
• Email us at [email protected] with the subject line "Unsubscribe."
• Update your communication preferences in your account settings on our website.

Please note that even after you opt-out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, receipts, and customer service responses, as these are necessary for the provision of our services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or technology. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at modpizza-eat.digital with a new effective date.
• Sending an email notification to the email address associated with your account (for material changes).
• Displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the posting of any changes constitutes your acceptance of those changes.

16. How to File a Complaint

We are committed to resolving any privacy concerns you may have. If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can address your concerns.

16.1 Contact Us Directly

Please reach out to us with any privacy-related complaints or concerns:

• Email: [email protected]
• Website: modpizza-eat.digital

We will acknowledge your complaint within 10 business days and aim to provide a substantive response within 30 days.

16.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority. In the United States, you may contact the following:

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team using any of the following methods:

This Privacy Policy was drafted to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), the Federal Trade Commission Act (FTC Act), and other applicable state privacy regulations. Mod Pizza is committed to maintaining the highest standards of privacy protection for all of our customers.